🛡️ Inkblade Idlers - Player Support

Q: My game progress was lost after reinstalling the app. Can I recover it?

A: Your progress is securely tied to your device or account. First, ensure you're logged into the same account (Google Play Games, Game Center, or our server account) used originally. If the issue persists, contact us via email with your Player ID and/or purchase receipts (if any), and we'll assist in recovery.

Q: I purchased a pack or item, but it hasn't arrived in my inventory.

A: In-app purchases can occasionally be delayed. Please:
1. Force-close and restart the game.
2. Check your internet connection.
3. Wait 5-10 minutes. If the item still hasn't appeared, please email us with a copy of your purchase receipt (from Apple App Store or Google Play), and we will manually verify and deliver your purchase.

Q: The game is running slowly or crashing frequently on my device.

A: Try these troubleshooting steps:
1. Restart your device.
2. Ensure your device has sufficient storage space.
3. Update your device's operating system and the game to the latest version.
4. Try lowering the graphics settings within the game's Options menu. If crashes continue, email us with your device model and OS version.

Q: How do I enable offline progression rewards?

A: Offline rewards are a core feature! Simply exit the game normally. When you return, you'll see a summary of the silver, experience, and items your heroes collected automatically. Ensure you have a stable internet connection when closing and reopening the game to sync data.

Q: Can I play the same save file on multiple devices?

A: Currently, cross-device save synchronization is not automatically supported. To transfer your progress, you must contact our support team via email, and we can assist with a manual transfer under specific conditions.